Refund Policy

Thank you for shopping with Srujan Prakashan. We strive to ensure that every book reaches our customers in excellent condition. Please read our Refund & Replacement Policy carefully before making a purchase.

1. No Refund Policy

All purchases made through Srujan Prakashan are non-refundable.

Once an order has been placed, processed, and shipped, we do not offer refunds for any reason, including but not limited to:

  • Change of mind

  • Ordering the wrong book

  • Duplicate orders placed by the customer

  • Delay caused by the courier service

  • Refusal to accept delivery

  • Incorrect shipping address provided by the customer

We encourage customers to review their order carefully before completing their purchase.

2. Replacement for Damaged Products

We will gladly replace a product if it is received in a damaged or defective condition during transit.

To request a replacement, please notify us within 48 hours of receiving your order.

Your request must include:

  • Order Number

  • Clear photographs of:

    • The damaged book

    • The packaging

    • The shipping label (if visible)

  • A brief description of the damage

Our team will review the request and verify the claim before approving a replacement.

3. Replacement Conditions

A replacement will be provided only if:

  • The product was damaged during shipping.

  • The damage is reported within 48 hours of delivery.

  • Sufficient photographic evidence is provided.

  • The product has not been used, altered, or intentionally damaged after delivery.

Srujan Prakashan reserves the right to reject replacement requests that do not meet the above conditions.

4. Out of Stock Products

If the same book is unavailable at the time of replacement, Srujan Prakashan may:

  • Ship the replacement once the book becomes available, or

  • Offer an alternative solution at our sole discretion.

5. Replacement Shipping

If a replacement request is approved, Srujan Prakashan will bear the shipping cost for sending the replacement product.

Customers may be asked to retain or return the damaged product, depending on the nature of the claim.

6. Non-Eligible Cases

Replacement requests will not be accepted for:

  • Minor variations in color due to screen settings.

  • Normal wear and tear after delivery.

  • Damage caused by misuse, mishandling, moisture, fire, or accidents after delivery.

  • Requests made after 48 hours from the date of delivery.

  • Products purchased during clearance or special sale, unless received in a damaged condition.

7. Cancellation of Orders

Orders may be cancelled only before they are processed for dispatch.

Once an order has been packed or shipped, it cannot be cancelled.

8. Contact Us

If you receive a damaged product or have any questions regarding this policy, please contact us through the details available on our Contact Us page. Our support team will assist you as quickly as possible.